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Search among the most common questions and answers. Learn more about Happy at Work and if you don't find the answer to your question, please send us an email.
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Do you have any ideas how to improve employee engagement, work environment or want to share your best practices? We are happy to discuss! If you have specific questions or want to see if someone has asked your question before, check out our FAQ.
How do we get started?
You simply just give us your employees' names, surnames, email addresses, and groups they belong to (and phone number if they’ve chosen sms as a survey alternative) and we set up everything for you. We would also provide presentations for your employees and managers that will have access to the results.
How do I add new participants?
You can make changes in your participants by selecting the “participant” menu item. Then by simply clicking on the "add participant" button in the “Organization view” you will be able to add your new employees as new participants.
How can I change my password?
You can change the automatically generated password to any password of your choice at any time. For changing your password you can simply click on the bubble containing the initials of your name in the upper right corner and select “Account setting”.
Do we need any instructions or education before using the service?
This service is very easy to use and doesn't require any specific or intense preparation. Also, we will provide a 30-minutes instruction session for you and your colleagues who will be administering the service.
How can I exclude some staff or send the survey to certain people (tag)?
If you want to send the survey to some people of one specific group, you can create a tag and assign the tag to the people you want to them to receive the survey. Then, you can choose to send your survey to that tag you created.
Who will receive reminders?
Your reminder will only go to employees who have not yet answered the survey. We suggest that employees should check their spam box if they did not receive the emails. Sometimes that happens with email services like Gmail.
What is a Pulse Survey?
A pulse survey is a shorter survey intended to take the "pulse of the organization". In Happy at Work, you can do a pulse examination via a module called Extended Survey. You can send your pulse survey to your organization or group by clicking the "schedule" button, where you can then make several specific choices. The results of your pulse surveys can be seen under "completed surveys".
Does the user's ID change over time?
Yes, the IDs are changing over time to protect the anonymity of the participants.
Our surveys end up in the junk mail, what should I do?
We have a high degree of delivery reliability considering how many emails we send out daily. Nevertheless, it sometimes happens that organizations' email servers register our survey emails as spam. To avoid this, it is important that you whitelist us as a sender. Contact your IT manager to whitelist our domain as a sender. You can also register the email as "not spam" in your email client.
How can I add an admin to a group?
Group admins can view anonymous survey results and comments from the groups they are responsible for. Go to "Participants" from the menu bar on the left. Search for the name of the user you want to add as an admin to a group. Click on the user's name and under "Permission" select the group name you want to give the user privileges and save.
What's the difference between system admin and group admin?
System admins can make changes in the organization's system settings and view anonymous survey results and comments of the entire organization. Group admins do not have the right to make any changes in the system settings, they can only view the anonymous survey results and comments of the group they are responsible for.
When can I see the results?
Each survey has a period of time which indicates the amount of time the employees have to participate and answer that survey. There is a possibility that you will not be able to see the statistical results until the end of that period for the sake of the user anonymity. After the period is finished, the statistical results will be available to view for you.
Surveys with less than five respondents cannot be followed up, why?
In order to protect the anonymity of the participants, surveys with fewer than five respondents cannot be followed up. One way to get around it might be to make larger or combined groups.
What is a good survey response rate and how can I increase it?
Response rate of 70% and above can be considered good. Organisations using Happy at Work has an average response rate of 85-90%. We believe that is because the surveys are fast and easy to respond to. If you want more ideas, read our blog post here.
Why is it important to measure employee engagement?
Measuring employee engagement enables organizations to gain insight and to develop the right strategies on employee engagement. Studies have proven that employee engagement strategies reduce staff turnover and increase productivity and efficiency. Employee engagement surveys not only measure how happy employees are, but also show how committed they are to your company's mission and product.
What can you do with Pulse survey results?
Pulse survey provides quick and simple feedback on very specific topics without survey fatigue. Pulse surveys are generally shorter and used to monitor an employee's engagement levels and factors of engagement. In this way, it allows you to understand if the action plans in the organizations are working and make changes quickly according to the result.
It is more effective to create the pulse survey by combining different question types like open and closed-ended questions, because it allows you to compare the feelings of the respondents and better analyze why they feel a certain way.
Send us an email
Write us a message and we will be a little extra happy at work. Do you have any ideas how to improve employee engagement, work environment or want to share your best practices? We are happy to discuss!